Contact us
We are here to help
A problem with the app, or a question about your account or subscription? Start here.
In the app
Go to Profile and tap Contact us. Check the common questions first; if that does not help, send the complaint form and we reply there.
Email
Cannot get into the app? Email us with your account phone number and describe the problem.
privasi@tanyamat.exampleSubscription
The paid plan is billed through the App Store or Google Play. Cancel or manage it in your Apple or Google account settings. Refunds are handled by Apple or Google.
Want to delete your account?
You can do it yourself in the app. See what is deleted and what stays.
Questions
Is Tanya Mat free?
Yes, the Free Plan gives you scam types, Train yourself, Quiz and Urgent help. Chat and Call Mat need the Paid Plan. Prices are shown in the app.
Can Mat tell me if a number belongs to a scammer?
Mat searches the web and the official alert lists of Bank Negara and the Securities Commission, and tells you what it checked. Mat has no phone number list of its own, so it also shows you how to check on Semak Mule.
Which languages does Mat understand?
Bahasa Melayu and English, whether you type or talk.
Does Mat replace the police or my bank?
No. Mat helps you understand and act fast. Official reports still go to 997, your bank and the police.
I have already transferred money. What should I do?
Call 997 and your bank straight away. The sooner you report, the better the chance the money can be blocked.
Already scammed?
Every minute counts. Call the National Scam Response Centre (NSRC) and your bank now, so they can try to block your money.